You can find all guides, tips and help with troubleshooting for a lot of apps and our own system here. If you have any issues, even with the help of our awesome guides, you can always submit a ticket and we will see how we can help you best!
If you use the search bar on the right you will also find forum threads and news items related to your query.
Frequently Asked Questions
Yes of course. You can cancel at any time and your slot will be removed once your current paid-for period ends. If you are looking for a refund then please read our refund policy here: https://seedit4.me/refunds.
We currently only support PayPal for automated payments. You can set it up by clicking on the left icon on the invoice you get from us. If you get an error message during the process, then it will be due to PayPal wanting your billing address. You can add one on your Account page and if you wish to do so you can remove it once your payments are set up.
On Sidekick, Hero and Superhero you can add up to 1TB of extra harddisk space via the dashboard of said slot. It will be listed under 'Available upgrades'. Is that not enough room for you? Then it will be better to upgrade to a larger plan, or contact us for a custom setup.
You will be invoiced 7 days before your slot expires. You can pay the invoice via Paypal, Card or Coinpayments. To do so either click on the invoice we've sent you via email, or go to [Billing] on your dashboard and your see any unpaid invoices: https://my.seedit4.me/billing.
You can delete your account on your profile page, on the right hand side it will show you a big red [Delete] button. After confirming your account will be closed and deleted. Please (Note you can not delete an account with an Active service)
We only bill in euros, so your preferred method of payment will use its going rates for any currency exchange that might be needed.
No! All fees are included in the per month price you see.
We both have limited and unlimited plans. You can easily see if you are on a limited plan on your dashboard by looking at the [Upload Limits] card.
It depends on the plan you order. We make sure to never overload the servers and our top plans have a max of 2 users per HDD.
If you need more than 5TB of Harddrive space, more RAM or any other special resources you can open up a support ticket. We will check the server you're on and if there are any free resources we will work out a price for you. If there is not the room on your current server we can look at moving you to a server that has more free space. Please Note we can not downgrade plans as if we downsize your hard drive space it can cause system issues and lost data .
Yes, on servers that support SSH you are free to install apps that aren't provided by the dashboard. Please bear in mind we do not offer any support for unsupported applications. Using SSH is at your own risk!
No, as we simply do not have the manpower to do so for all our clients. You can use this guide to do this yourself, though.
We have our own datacenter which is located in the Netherlands, we also have servers in Germany and Finland.
No. The cost of this would be far too high and it would strain your slot so much it would be virtually unusable. While hardware failures are rare, they do happen. In extreme cases there is the possibility your data will be lost. If you keep data on the server that you cannot afford to lose, then be sure to have your own backups. We have several apps that can help you do that.
You will be contacted by email and informed that your server has suffered a failure. We will then immediately make you a new seedbox on a fresh server unless your server will be fixed in under 6 hours so the the downtime of the services you are using is brought back to a minimum. In case we can actually restore (parts of) your data then we will automatically add it to your new slot.
As per our TOS we do not keep any backups of data from seedboxes. If the hardware of a server fails we will replace the parts and then get the server back online as soon as possible. If the failure was due to a faulty hard drive, then in most cases all data will be lost. It is down to our clients to make sure to keep backups of any data that they deem important. We will do our best to try and recover data from hard drives, but this rarely succeeds and shouldn't be relied upon.
Yes, depending on what actually happened. There are two scenario's: 1) Your data is NOT lost: we will reimburse any lost days of service. 2) Your data is lost: we will add 2 weeks to your service expiration date to compensate for the data loss.
The servers come with either 32 or 64GB ram, but the ram you see on the plan you order is dedicated to you.
No, we do not provide this service right now.